FAQ's

  • MY ACCOUNT
  • DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
  • No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now or later at the time of checkout. 
  • HOW DO I SIGN UP/CREATE AN ACCOUNT AT COZYCALSSIC.COM?
  • Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.
  • I FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?
  • Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. Instructions to reset your password will be sent to your registered email.
  • HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?
  • Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
  • HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?
  • Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately before shipment.We will make the requested changes if the order has not been processed.
  • WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?
  • By signing up an account at www.COZYCALSSIC.COM, you will be able to access and manage your account information easily. This includes:
  • o Changing your password
  • o Updating your billing or shipping address
  • o Checking your order status
  • o Viewing your complete order history
  • o Managing your e-mail preference settings.
  • o Update Address book
  • ORDER
  • HOW CAN I PLACE AN ORDER?
  • In order to place an order with www.cozycalssic.com, you will be required to:
  • o Sign in to your online account
  • o Shop for the items you want
  • o Add the items to your Shopping Bag
  • o Proceed to checkout
  • o Enter billing and shipping informations
  • o Provide payment information
  • o Review and submit your order
  • o Check your order status
  • HOW WILL I KNOW IF Cozycalssic.com HAS RECEIVED MY ORDER?
  • After you place your order, you will receive an acknowledgement email from contact@cozycalssic.com.Customers will receive a phone call or sms from our department to confirm the order. In case we have not heard back from you within 3-4 days of your order we will cancelled.
  • I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?
  • A sales order summary is an auto-generated e-mail where contact@cozycalssic.com acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please check your junk folder also). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by www.cozycalssic.com. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is placed or not.
  • THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
  • If there is any missing item(s), please contact the Customer Service.
  • HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?
  • Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
  • HOW DO I TRACK MY ORDER STATUS?
  • The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.
  • AM I ABLE TO TRACK MY ORDER?
  • Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
  • CAN I CANCEL MY ORDER?
  • Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it is advised to check your order before placing it.
  • CAN I AMEND MY ORDER?
  • Unfortunately, we are unable to amend an order once it has been processed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
  • CAN I ADD ITEMS TO AN EXISTING ORDER?
  • Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
  • I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?
  • Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
  • WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?
  • Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process.
  • IS MY PERSONAL INFORMATION KEPT SECURED?
  • All relevant information submitted by our customers will be kept secure and confidential.
  • SHIPPING RESTRICTIONS
  • ARE THERE ANY RESTRICTED AREAS?
  • Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery or  to the restricted areas will bear by the buyer. 
  • UNDELIVERABLE PACKAGES
  • www.cozycalssic.com_believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one or more reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. 
  • WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?
  • If the address is incorrect or outdated, the package will be returned to us by the delivery agent 
  • HOW IS THE DELIVERY PROCESSED?
  • Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.
  • WHAT SHOULD I TAKE NOTE OF WHEN THE ORDER IS INTENDED AS A GIFT?
  • If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.
  • DELIVERY DATES
  • IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?
  • Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available pieces within our storage locations in order to fulfil your shipment. If you need to receive the items urgently, we suggest you to contact@cozycalssic.com . We will try our utmost to place your order on priority.
  • RETURNS AND EXCHANGE
  • I RECEIVED A DEFECTIVE OR INCORRECT ITEM, WHAT SHOULD I DO?
  • Defective or incorrect items can only be returned to www.cozycalssic.com partner courier office, subject to item being returned must be in its original condition with the original tags and tickets within 7 days of delivery. It is important that customers check their outfits upon delivery to avoid any damage.
  • There are strictly no refunds via cash/credit card, discount code will be offered instead. Sale items cannot be exchanged in retail stores or via online.
  • PRICING ON WWW.COZYCALSSIC.COM
  • IS THE PRICING POLICY THE SAME AS RETAIL STORES?
  • Please note that pricing policy differs for each delivery destination and country. In very rare cases, there might be price differs due to the certain reasons.
  • All prices displayed are not inclusive of any shipping charges, duties. Shipping charges will be computed and shown at the checkout page after shipping mode is selected. However, we are offering Free Shipping within Pakistan.
  • PRICE ADJUSTMENTS
  • Any form of price adjustment to orders is not applicable.
  • PROMOTIONS
  • WHAT KIND OF PROMOTIONS WILL www.cozycalssic.com_HAVE?
  • On some occasions, www.cozycalssic.com_may introduce special promotions and discounted items on the website for a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for any orders.
  • WHAT ARE THE TERMS AND CONDITIONS FOR PROMOTIONS?
  • All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.
  • WHAT HAPPENS IF THE PROMOTION THAT I WOULD LIKE TO HAVE HAS EXPIRED?
  • All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.
  • DISCLOSURE OF INFORMATION
  • Cozycalssic.comdoes not sell, rent or trade to third parties any personal information you provide to us online, nor do we give such information to third parties except to the other Cozycalssic.comGroup of companies, or to third parties with whom we contract to assist us in maintaining and organizing our customer information in order that we may fulfil promotional offers and communicate with you. We do not authorize those third parties to make any other use of your information. From time to time, when we offer sweepstakes, contests or promotions, or when another company joins in a promotion or contest with us, participants may be asked to provide certain personal information in order to participate. Information provided by customers who choose to participate may be used by us and by any company offering the contest or promotion to notify winners or to fulfil the promotional offers. When you choose to participate in any sweepstakes, contests or promotions, or request to receive e-mail, promotional offers or product updates, you give us permission to use your personal information for marketing and promotional purposes. We may also use and share with other companies aggregated information about your demographics and your use of our website in a manner that does not reveal your personal identity. At times, your personal demographic and user information may be combined with data from third parties and disclosed in an aggregated form.
  • FORCE MAJEURE
  • No delay or failure in performance by Cozycalssic.com_shall constitute default here under or give rise to any claim for damages if, and to the extent, such delay or failure is caused by Force Majeure. Force Majeure is an occurrence
  • o beyond the control and without the fault or negligence
  • o which Cozycalssic.com_are unable to prevent or protect against by the exercise of reasonable diligence, including acts of God or public enemy, expropriation or confiscation of facilities, changes in applicable law, war, acts of terrorism, rebellion, civil disturbances, sabotage, riots, floods, or unusually severe weather; fire explosions or other catastrophes; strikes or any other concentrated acts of workers or other similar occurrences
  • o And of such an intensity or gravity as to prevent the performance of its obligation for the time being. The user agrees that if Cozycalssic.com is delayed in performance of the work by Force Majeure, the user will promptly notify Cozycalssic.com. The user shall use all reasonable efforts to mitigate the effects of a Force Majeure event forth with and without any delay.
  • LIABILITY FOR VERIFICATION, IDENTITY
  • www.cozycalssic.com_shall not be responsible for investigating, identifying, screening, verifying the credentials and/or the identity of, or any information whatsoever provided by, a person purchasing any product(s) or making payment(s) and any calls related to ask any bank or credit / debit cards related informations.
  • LIMITATION OF LIABILITY
  • o You agree and acknowledge that www.cozycalssic.com_shall not be liable and shall in no way be held responsible for any loss or damage due to negligence, willful misconduct, act or omission that may arise / carried out.
  • o Under no circumstances shall Cozycalssic.com_be liable to the user or any third part for indirect, incidental, consequential, special or exemplary damaged, arising from the products or any other provision of this terms and conditions, such as, but not limited to, loss of revenue or anticipated profits or lost business, costs of delay, services delay or liabilities to third parties arising from any source.
  • o Cozycalssic.comhas no obligation to attempt to monitor or regulate the quality, suitability or content of the products and you agree to hold Cozycalssic.comharmless in the event of any claims with respect to problems with the Products.
  • INDEMNITY
  • The user agrees, at his/her own expense, to indemnify, defend and hold harmless Cozycalssic.com, its subsidiaries and affiliates, and any of their directors and employees, representatives and / or agents against any claim, suit, action or other proceeding brought against them by you or a third party, to the extent that such claim, suit, action or other proceeding brought against such person is based on or arises in connection with any action of Cozycalssic.com_including but not limited to:
  • o A violation of the terms and conditions hereof by Cozycalssic.com
  • o Any use of the services provided by Cozycalssic.com
  • o Any misrepresentation or breach of representation or warranty made by Cozycalssic.com.